Return Policy

Payment Processing

All payments made on ReefBreeders.com are processed using stripe, which accepts a variety of payment methods including credit/debit card and apple pay. We also accept PayPal and BTC/LTC, please contact us for details on those payment methods. 

Return Policy

Unopened, New Items:

  • Returns or exchanges are accepted within 60 days of placing your order. 
  • Shipping is non refundable and will be deducted from the refund. This includes our cost of free shipping, free shipping is contingent on keeping the item. 
  • Prepaid return labels can be sent at cost deducted from your refund. You also have the option to ship returns to the below address with the carrier of your choice:

Returns
ReefBreeders LLC
344 Main Street
STE101A
Wakefield, RI 02879 USA

  • All items must be brand-new, in original retail packaging with all original packing materials, ie twist ties, baggies, and manuals. 
  • A 10% restocking fee will be assessed if the item is sent back without a secondary outer carton. ie, a plain cardboard box outside the printed retail packaging. Returns made with tape, labels, stickers, etc. on the retail packing will be considered used/opened. 

Opened, Used Items

  • Returns are accepted within 30 days, 60 days for exchanges. After the 60 day period, please refer to our warranty policy
  • All used items must be cleaned prior to returning. For pumps that means a full vinegar bath/RO water rinse and dry. For lights, please use a light microfiber cloth to remove any dust. Lightly dampen the cloth with RO water to remove salt creep if any is present. 
  • Pumps, protein skimmers, and wave-makers will have a 10% restocking fee, and additional cleaning fees may be applied for algae/calcium buildup. 
  • Lights will have a 5% restocking fee. Additional cleaning fees may be applied for salt creep, pet hair, or dust. 
  • Shipping is non refundable and will be deducted from the refund. This includes our cost of free shipping, free shipping is contingent on keeping the item. Prepaid return labels can be sent at cost deducted from your refund. You also have the option to ship returns to the below address with the carrier of your choice:

    Returns
    ReefBreeders LLC
    344 Main Street
    STE101A
    Wakefield, RI 02879 USA

  • All items must be returned in original retail packaging with most of the original packing materials, ie twist ties, baggies, and manuals. 

  • All items must be sent with a plain cardboard box outside the printed retail packaging. 

Refund Policy

Refunds are typically issued within 1-2 business days of a return arriving at our warehouse. Please keep in mind that it may take a few business days for the refund to post to your account. We can only issue a refund to the credit/debit card or PayPal account that was used to complete the transaction. If an error was made by the customer when placing an order, please contact us as soon as possible with an order number, as we may be unable to correct an order after it has been shipped. Reef Breeders LLC is unable to issue refunds more than 60 days after a transaction has been processed. Our actual cost of shipping is deducted from any refund as well as restocking fees if the item is reconditioned/on clearance. Please refer to our warranty policy for more information on exchanges after the 60 day mark. If you would like a refund for any reason, please contact us at your earliest convenience via our contact page.